Thrive Forward Solutions — Terms of Service (Last Updated December 2025)

By accessing or using any services, products, workshops, digital materials, or websites owned by Thrive Forward Solutions, LLC (“TFS”), you agree to these Terms of Service and should discontinue use if you do not agree. TFS provides educational, coaching, consulting, and development services that are non-clinical, non-medical, and not a substitute for professional mental health, legal, medical, or financial advice; you agree to use all TFS materials responsibly and in accordance with applicable laws. All TFS content—including trainings, curricula, frameworks, tools, worksheets, slide decks, videos, branding, and written materials—is the exclusive intellectual property of Thrive Forward Solutions, LLC and may not be copied, distributed, modified, reused, or shared without written permission, except for limited use directly tied to purchased services. By purchasing services or digital products, you authorize TFS to process payment and acknowledge that certain items such as digital downloads, workshop tickets, and consulting deposits may be non-refundable in accordance with the refund policy. TFS does not guarantee outcomes of any kind, including housing placement, benefits approval, clinical or emotional improvement, employment results, or organizational funding or compliance. TFS maintains basic confidentiality practices using secure platforms such as Google Workspace and Squarespace and does not sell personal information; website use is additionally governed by the TFS Privacy Policy. You agree not to misuse TFS services or platforms, infringe on intellectual property, violate confidentiality laws, or use TFS materials in ways that breach ethical or legal standards. TFS is not responsible for outages or errors occurring through third-party platforms (including Google, Squarespace, email systems, or payment processors), and your use of TFS services is at your own risk. To the fullest extent permitted under California law, TFS disclaims liability for direct, indirect, incidental, or consequential damages arising from your use or inability to use our services or reliance on any content. TFS may suspend or terminate access to services at any time for misuse, harassment, policy violations, or unauthorized distribution of materials, and no refunds will be provided in such circumstances. TFS may update these Terms at any time, and continued use constitutes acceptance of all changes. These Terms are governed by California law, and any disputes shall be resolved in California courts.

Last Updated: October 2025

Thrive Forward Solutions, LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, workshops, digital products, and communication channels. Only information we collect is in two ways:

A. Information You Voluntarily Provide

Contact forms
Workshop registrations
Email sign-ups
Service or consultation requests
Payment information (processed securely through third-party vendors)
File uploads or documentation you submit for TI-Now services

B. Automatically Collected Information

IP address
Device type and browser
Pages viewed
Basic analytics (Squarespace/Google Analytics)

We do not collect sensitive health information. We do not track you across websites.

Thrive Forward Solutions, LLC, how we use your information as terms of service:

Provide services you request
Respond to messages
Send confirmations, reminders, and educational materials
Improve website performance
Process payments
Maintain security and prevent misuse

We do not sell your information. Ever. Sharing of Information, we only share information with:

Third-party processors (Squarespace Commerce, Google Workspace, Stripe, etc.)
Partners explicitly involved in a service you requested
Legal entities if required by law (court order, safety concerns)

We do not share or sell client information for marketing purposes. Data Storage & Security, we use secure platforms and encryption tools where available. No system is 100% secure, but we take reasonable measures to protect your data.

Your Rights, depending on your location, you may:

Request access to your information
Update or correct your information
Request deletion of your information
Opt out of email communications
Decline cookies or browser tracking

Cookies & Tracking, our website uses standard cookies for:

analytics
site functionality
user experience

You may disable cookies in your browser and find it at the footer of this page. Children’s Privacy, our site and services are not intended for children under 13. Updates to This Policy, we may update this policy as needed. Any changes will be posted on this page with an updated date.

For questions about this Privacy Policy and Terms of Service:

support@thriveforwardsolutions.com

REFUND POLICY

Last Updated: November 2025

Thrive Forward Solutions, LLC ("we," "our," "us") is committed to providing high-quality workshops, digital products, coaching, and direct client support services. This Refund Policy explains when refunds may be issued, how refund requests are reviewed, and what products or services are not eligible.

By purchasing or enrolling in any program, digital product, event, or service, you agree to the terms outlined below:

GENERAL POLICY

All sales are considered final unless otherwise stated in this policy. Refunds may be granted in limited circumstances, outlined below, and are processed to the original method of payment. We reserve the right to modify this policy at any time.

WORKSHOPS, TRAININGS & EVENTS

A. Community Workshops

Refunds are available up to 72 hours before the scheduled workshop, minus a small processing fee (3%-5% depending on the payment processor). No refunds are provided:

Within 72 hours of the event
For no-shows
For partial attendance

If you do not complete the workshop after receiving materials. You may transfer your registration to another date one time at no cost if requested 48 hours in advance.

B. Provider Workshops & Professional Trainings because provider-level trainings include pre-distributed materials, worksheets, and professional content:

Refunds are available up to 7 days before the scheduled training, minus processing fees.
No refunds are available after materials have been delivered.
Registrations may be transferred to another staff member within the same organization at no cost.

DIGITAL PRODUCTS

Digital products include, but are not limited to:

PDF workbooks
Digital kits
Worksheet packages
Organizational start-up or audit kits
Self-guided courses
Downloadable templates

These items are non-refundable under all circumstances due to immediate access and delivery. If you experience a download or technical issue, contact us within 7 days so we can assist you.

BOOKS & PHYSICAL PRODUCTS

For books purchased directly through Thrive Forward Solutions. Refunds or replacements may be issued only if:

The book arrives damaged
The wrong item was shipped
The shipment was lost and confirmed by the carrier

Requests must be made within 14 days of delivery with photos and order details. Books purchased through Amazon or other retailers follow their policies, not ours.

Physical items (e.g., merch, workshop materials) may be refunded if returned in unused condition within 14 days. Customers are responsible for return shipping unless the item was defective.

TI-NOW: DIRECT CLIENT SERVICES (APPLY / APPEAL / DOCUMENTS)

Because TI-Now involves real-time laborious services (applications, appeals, navigation, benefit coordination):

Refunds cannot be issued once services have begun. If a mistake is made on our end, we will correct the issue at no additional cost. If you cancel before services begin, a refund may be issued minus processing fees.

COACHING, CONSULTATION & ORGANIZATIONAL SERVICES

A. 1:1 Coaching or Consulting

Refunds are available 48 hours before the second scheduled session thereafter. Once a session has occurred, no refunds are provided.

If you need to reschedule, please notify us at least 24 hours in advance.

B. Organizational Consulting, Program Development, or Audits

Because organizational support includes planning, review, compliance guidance, and deliverables:

Refunds are not available after work has started. If the organization cancels before work begins, a partial refund may be issued (minus time already spent reviewing files or performing prep work). Payment plans or phased billing may be arranged for organizations.

SUBSCRIPTIONS & MEMBERSHIPS (IF APPLICABLE)

Upcoming subscription or membership fees (e.g., resource libraries, monthly workshops, provider access) may be canceled anytime before the next billing cycle. Previously charged fees are non-refundable.

TECHNICAL ISSUES OR ACCESS PROBLEMS

If you experience difficulty accessing:

Zoom/Google Meet links
Downloadable materials
Registration confirmations

Access issues do not qualify for refunds unless:

The event was fully canceled
No alternative session was offered

HOW TO REQUEST A REFUND

support@thriveforwardsolutions.com

Include:

Your full name
Order number
Email used for purchase
Date of purchase
Reason for the request
Any relevant files or screenshots
We respond within 3 business days.

Approved refunds are processed within 5-10 business days, depending on the payment processor.

DISCLOSURE

Last Updated: December 2025

PERSONAL RESPONSIBILITY AGREEMENT

By engaging with any TFS service, you agree that you are responsible for:

• Your decisions

• Your actions

• How you use the information provided

• Determining whether materials are appropriate for your needs

• Seeking professional advice when needed

LIMITATION OF LIABILITY

To the fullest extent permitted by law, TFS and its affiliates, contractors, facilitators, employees, and representatives are not liable for any direct, indirect, incidental, or consequential damages resulting from:

• Use of our content

• Benefit or housing outcomes

• Documentation errors

• Organizational decisions

• Emotional reactions to content

• Loss of data or access

• Any misunderstanding or misuse of materials

Your use of TFS services is voluntary and at your own risk.

NON-DISCLOSURE & CONFIDENTIALITY LIMITATIONS

TFS does not sell or disclose personal information without consent. However:

Community Groups

These are not confidential therapy groups. While respectful dialogue is expected, confidentiality cannot be guaranteed.

Direct Services (TI-Now)

We maintain reasonable confidentiality, but:

• We may be required to share information with agencies (with consent).

• Mandatory reporting laws apply (abuse, danger to self or others).

C. Professional Trainings & Workshops

Participants must avoid sharing confidential client details. De-identify all case examples. TFS is not responsible for disclosures made by participants.

Consulting Agreements

Organizational consulting materials may include optional confidentiality clauses; however, consulting is distinct from legal NDAs. If a formal Non-Disclosure Agreement is required, organizations must request it separately.

INTELLECTUAL PROPERTY

All TFS materials—including digital products, worksheets, logos, curricula, workbooks, and training content—are protected by copyright.

Unauthorized distribution, reproduction, or resale is prohibited.

ACCESSIBILITY & LANGUAGE SUPPORT

Last Updated: October 2025

Thrive Forward Solutions, LLC (“we,” “our,” “us”) is committed to providing an accessible, inclusive, and welcoming experience for all visitors — online and in person. Our goal is to ensure that everyone, regardless of disability, language, or communication style, can fully access our website, services, workshops, groups, and digital materials.

We follow principles aligned with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG 2.1 AA).

1. OUR COMMITMENT TO ACCESSIBILITY

We are continuously working to ensure that:

The website is easy to navigate with a keyboard
Text is readable with high contrast options
Images include alternative text (alt-text)
Headings and formatting support screen readers
Video content includes captions when applicable
Forms are accessible and usable with screen readers
PDFs and digital downloads follow accessible formatting standards where possible

If you encounter barriers, reach out—accessibility is an ongoing collaboration, and we are committed to improvement.

Email for support: support@thriveforwardsolutions.com

2. WEBSITE ACCESSIBILITY FEATURES

Our website includes:

Responsive design for desktop and mobile
Encrypted browsing with SSL certificate
Clear, simple navigation
Large clickable zones
Descriptive links
Adjustable text size via browser tools
Screen-reader-friendly structure

We regularly review Squarespace accessibility updates and integrate new options as they become available.

3. ACCOMMODATIONS FOR ONLINE GROUPS & WORKSHOPS

We strive to create inclusive experiences during events by offering:

Closed captions on Google Meet
Chat-based participation options
Turn-taking facilitation for those who prefer not to speak
Trauma-informed pacing and content warnings
Audio-only and camera-off participation options
Reserved quiet time for processing
Written summary options for select workshops

If you need a specific accommodation, please request it at least 48 hours prior to the event.

support@thriveforwardsolutions.com

4. IN-PERSON ACCESSIBILITY (WHEN APPLICABLE)

For in-person sessions (quarterly groups or workshops), we aim to use venues that offer:

Wheelchair access
ADA-compliant restrooms
Ground-level or elevator access
Seating accommodations
Quiet spaces for regulation

We confirm accessibility features in advance and list them in event announcements.

5. COMMUNICATION & LANGUAGE ACCESS

We want visitors and participants to receive information in ways that support clarity and understanding.

A. Language Support, we offer:

Spanish-language support for TI-Now benefits navigation
Translated materials for selected documents when available
Simplified English versions of complex processes
Clear, plain-language explanations during workshops

For additional language needs, email us. We may provide translation through written summaries or additional support depending on availability.

B. Browser-Based Translation Tools (How-To) Visitors can translate this website using built-in browser tools:

Google Chrome

Right-click any page
Select “Translate to [your language]”
Choose a different language using the translation toolbar

Safari

Click the Translation icon in the address bar
Select your preferred language

Microsoft Edge

Click the Translate icon
Choose your language

Mobile Browsers

Most mobile browsers include a “Translate” option in the share or menu settings. We cannot guarantee perfect translations, but we encourage you to use these tools.

6. ALTERNATIVE FORMATS

Upon request, we can provide:

Text-only versions of documents
High-contrast worksheets
Large-print PDFs (when possible)
Audio recordings for select materials
Email summaries of instructions or processes

7. NON-DISCRIMINATION STATEMENT

Thrive Forward Solutions does not discriminate based on:

• Disability

• Race

• Ethnicity

• Gender

• Gender identity or expression

• Sexual orientation

• Age

• Religion

• Veteran status

• Socioeconomic status

• Linguistic background

• Immigration status

We believe equity is the foundation of clarity and community wellbeing.

DISCLAIMER

Last Updated: December 2025

This Disclaimer outlines the limits of the services, content, and programs offered by Thrive Forward Solutions, LLC (“TFS,” “we,” “our,” “us”). By using our website, digital products, books, workshops, consulting, or direct services, you agree to this Disclaimer.

1.NOT MEDICAL, CLINICAL, OR LEGAL ADVICE

All content provided by TFS—including workshops, books, worksheets, digital products, guides, consulting, community groups, and speaking engagements—is for educational and informational purposes only. Nothing provided should be interpreted as medical, psychiatric, psychological, therapeutic, or legal advice.

We do not:

• Diagnose medical or mental health conditions

• Provide therapy, counseling, or treatment

• Replace licensed medical or mental health providers

• Provide legal representation or legal strategy

• Guarantee eligibility, decisions, approvals, or outcomes in benefits programs

Always seek guidance from appropriate licensed professionals.

2.NOT A SUBSTITUTE FOR CRISIS OR EMERGENCY SUPPORT

TFS is not equipped for emergencies or crisis intervention. If you are experiencing thoughts of self-harm, emotional crisis, interpersonal danger, medical emergency, or any immediate risk, please contact:

• 988 Suicide & Crisis Lifeline

• 911 (Emergency Services)

• 1-800-799-7233 (National Domestic Violence Hotline)

Our programs are educational—not crisis response.

3.NO GUARANTEE OF OUTCOMES

We cannot guarantee results of any kind, including but not limited to:

• Approvals for benefits (GR, Medi-Cal, SSI, CalFresh)

• Housing placement or navigation outcomes

• Court or legal outcomes

• Behavioral or emotional change

• Organizational, staffing, or compliance outcomes

• Funding, contracting, or grant approval

Your results depend on personal engagement, system factors, organizational readiness, and circumstances outside our control.

4.EDUCATIONAL USE ONLY

All materials—digital, physical, or verbal—are intended to enhance understanding, encourage self-reflection, and strengthen skills. They are not clinical interventions or professional directives.

5.LIMITATIONS OF DIRECT CLIENT SUPPORT (TI-NOW)

TI-Now services provide navigation and support such as applications, appeals, basic guidance, and documentation assistance. We do not:

• Make eligibility decisions

• Represent clients in hearings

• Guarantee housing, financial, or legal outcomes

• Provide clinical assessments

• Replace government, clinical, or legal workers

Clients must verify all information with appropriate agencies.

6.LIMITATIONS OF PROFESSIONAL TRAINING (TI-NETWORK)

TI-Network services offer training and development for human-service providers. These are not clinical training hours unless partnered with a CEU-accredited provider. We do not:

• Provide licensure

• Replace supervision

• Certify clinical competence

• Accept liability for documentation or professional actions taken by participants

Providers retain full responsibility for their decisions and documentation.

7.LIMITATIONS OF ORGANIZATIONAL CONSULTING

Our organizational products (audits, start-up kits, SOPs, templates, QA tools, workflows) are provided “as-is” and may need legal or compliance review. We do not guarantee funder approval, contract awards, or regulatory compliance. Organizations remain responsible for verifying accuracy, legal alignment, and regulatory adherence.

8.COMMUNITY GROUPS + REAL TALK + COLLECTIVE

The Wellness Collective is a non-clinical, peer-supported conversation space, not therapy or counseling. Participation is optional and self-directed. Sensitive content may arise; individuals participate at their own discretion. This space is not for crisis intervention or clinical processing.

9.ACCURACY & INFORMATION CHANGES

We strive for accuracy but cannot guarantee that all information—especially about government benefits, CalAIM, Medi-Cal plans, or county systems—is current at all times. Policies change frequently. Users must verify details with official agencies.

10.EXTERNAL LINKS

We may link to third-party websites (e.g., Google Meet, Eventbrite, government agencies). TFS is not responsible for their content, availability, or practices.

DISCLOSURE

DISCLAIMER

© 2025 Thrive Forward Solutions LLC. All rights reserved.